Before you start
Due to a Non-Disclosure Agreement, I am unable to share specific details or visual assets from this project. However, I can provide a high-level overview of my process and the challenges I addressed during the project.
Project summary
Designing a supplier portal with tools for processing claims, verifying eligibility, and accessing claim information more efficiently.
Problem
The existing solution was mostly complete but needed minor updates and a new feature to improve efficiency and usability.
My role
As a UX/UI designer, I was responsible for:
- User flows & mockups
- Design system updates
- Guidelines & documentation
- UI audits
Process
- Reviewed user stories from business analysts
- Designed user flows & mockups, reviewed with BA & dev teams
- Once approved, integrated designs into development & QA process
- Conducted UI reviews after implementation
Solution
- Improved data-heavy tables for better efficiency
- Added security checks for handling sensitive data
- Enhanced accessibility for a smoother user experience
Outcome
- Improved usability based on positive user & stakeholder feedback
- Development & QA teams praised the guidelines and documentation
Lessons and challenges
- Balancing security & usability while handling sensitive data
- Ensuring compliance with privacy regulations
- Designing for complex datasets without sacrificing user experience
General
A portal for suppliers providing convenient tools and resources for processing claims, accessing claim information, verifying eligibility status, and more.
Problem
The existing solution, while largely complete, still required minor adjustments, updates, and the addition of a new feature to help users complete their tasks more quickly and intuitively.
Role & responsibilities
In this project, I was responsible for designing user flows and mockups, updating and maintaining the design system, writing guidelines and documentation, and conducting a UI audit.
Process
Depending on the project needs at the time, I switched daily between the previously mentioned activities.
The process of updating the product or adding new features was always based on detailed user stories provided by the business analyst team. After reviewing the details and requirements of each user story, I created user flows and mockups, which were then reviewed with a member of the BA team. Once approved, the proposed addition was reviewed again—this time with the development team—where further improvements were made if necessary.
Fully accepted mockups were then attached to the user story, and after development, the new feature was tested by the QA team while I conducted a UI review.
Solution
Depending on the needs at the time, various solutions were introduced to help users achieve their goals more efficiently. The main updates typically included improvements to data-heavy tables, the addition of security checks in processes involving sensitive data, and enhancements to interface accessibility.
Outcome
Feedback from both users and stakeholders indicated that the new solutions and updates improved interaction with the product.
I also received positive feedback from the development and QA teams regarding the guidelines and documentation I prepared.
Lessons & challenges
One of the main challenges was designing a solution that allows users to efficiently work with large and complex datasets containing sensitive personal information. Ensuring data security and compliance with privacy regulations while maintaining a seamless user experience required careful consideration at every stage of the design process.
Thanks for reading!
If you have any questions about this or any other project, feel free to contact me.